Citizens in public sector reform
20th July 2007, 2:20 pm
‘Unlocking Innovation: Why citizens hold the key to public service reform’ from think-tank Demos collects essays and analysis from a wide range of public sector experts and practitioners.
Somewhere in the almost 200 pages (pdf is 525kb) is a case study on In Control, a social enterprise that provides social care users with easy and flexible access to individual budgets. http://www.demos.co.uk/publications/unlockinginnovation.