Charity bss acquires CCG
22nd October 2007, 9:54 am
bss, a not-for-profit organisation that provides outsourced contact centre and fulfilment services to the charity sector, today announces its purchase of Scottish based Capital Communications Group (CCG). CCG is a proven leader in the supply of direct marketing services throughout the
UK encompassing contact centre, fulfilment and response handling services as well as printing, mailing and telephone fundraising services for charities. bss has over 30 years experience working for the charity sector, running outsourced multimedia contact centres providing helplines, information and response handling along with comprehensive fulfilment and mailing services. The acquisition presents a wide expansion of the services bss offers including a 100,000 sq ft fulfilment and distribution facility as well as specialist mailing technology.
The new combined organisation reinforces bss’ position as one of the
UK’s leading supplier of contact centre and fulfilment services to the public and charity sectors. This includes expansion of bss’ workforce to almost 800 contact centre and fulfilment staff and broadens the range of services offered. Commenting on the acquisition, bss’ Chief Executive,
Peter Calderbank said “This acquisition dramatically strengthens the services we can offer and broadens our range. CCG is a very successful organisation and a great match for us. Together with bss’ 30 plus years of experience the new enlarged company will increase bss’ place as a market leader in the provision of outsourced contact centre and fulfilment services. With our enhanced operations on eight
UK sites we bring our clients benefits from greater scale, broader services and market-leading capabilities”
CCG’s Managing Director Colin Watson added “With both organisations demonstrating successful track records over the last two decades and with the ‘hand in glove’ fit of each company’s services, resources and culture – an even stronger and more powerful force in the provision of multi channel communication services has now been created. It is clear that both client bases can benefit from this acquisition and it now positions us as a leading national player in our field”.
The new organisation will also enable bss to expand the myriad of contact centre and fulfilment services it currently provides to the charity sector.