Scottish charity sector complaints
10th June 2008, 1:26 pm
The Scottish Consumer Council has produced a research report ‘Complaints in the Charity Sector’.
Based on a survey of 185 large registered charities, with incomes of over half a million pounds each, it found much good practice with three quarters actively providing information to consumers about how to complain. However they were less good at encouraging consumers to come forward with a complaint in the first place.
See http://www.scotconsumer.org.uk/consumerrights/publications.htm for the summary (a useful 24 pages) or full report, or the news release (pdf, 44KB) at http://www.scotconsumer.org.uk/pressinfo/08news_re/nr05char.pdf.
(Source: OSCR Reporter)